What's On

About CX Africa Week

CX Africa Week returns for its 5th edition, themed Experience Transformation: Design the Journeys Customers Crave.

Join over 70 industry leaders for a week of immersive learning. Sharpen your strategies with in-depth case studies, interactive discussions, and workshops exploring cutting-edge trends like Micro-Segmentation, Seamless Personalisation, Data-Driven CX Strategies, Generative AI, and Employee Experience.

Go beyond theory: Witness CX in action with exclusive case studies.

Celebrate industry excellence with your peers at the prestigious CX Africa Awards Ceremony.

Explore the power of data and master personalisation for the dynamic African market.

Register for CX Africa Week 2024 and elevate your customer experience efforts today!

Africa's #1 CX Africa Week in Numbers

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Thematic Areas
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Join the Conversation on Customer Experience

Generative AI in CX

Redefining Traditional Spaces & Phygital Experiences

Bringing Hyper-Personalisation to Reality

Re-Defining Customer-Centricity

Customer Journey (Re)-Mapping

Celebrating Industry Gold Standards in Customer Experience

The Power of Real-Time CX

Who will be there

CX Africa Week, a conference focused on customer experience (CX) in Africa, typically attracts a diverse audience interested in improving and understanding customer interactions within various sectors. View an expanded list of our 2024 audience below.


The CX Africa team understand that motivating internally to attend and exhibition or conference as a delegate or exhibitor can often be a challenge. There is often a budget requirement to request and it’s not always easy to communicate where the company can expect a return on its investment. Don’t worry, we have you covered. Download our Convince the Boss Support Pack and we will see you in October.