Immerse yourself in a lineup of engaging keynotes, panel discussions, workshops, and networking sessions designed to empower you with the knowledge and tools to elevate your CX game.

Interactive Workshops & Conference

We explore the pivotal themes that drive current and future trends in customer experience (CX). Our aim is to provide you with a comprehensive understanding of the forces shaping CX practices today and offer valuable insights into emerging trends that will shape the industry tomorrow. Engaging discussions and expert perspectives await, as we delve into the strategies, tools, and best practices that propel CX forward

Keynote and Main Stage

Our best-in-class keynotes connect delegates to the latest conversations the African CX ecosystem with leading global speakers and thought leaders.

The Main stage content includes insight into the complexities and opportunities for improving the performance of organisations by enhancing customer satisfaction and CX.

  • Personalisation and customer-centricity
  • Omnichannel experiences and digital transformation
  • Emotional engagement and human connection
  • Data-driven decision making
  • Continuous learning and agile CX
  • Voice of Customer (VoC) strategies and feedback management
  • Customer Journey Mapping and Optimisation
  • CX Metrics and Key Performance Indicators (KPIs)
  • Trends and insights in CX data analysis
  • Leveraging data for personalised customer experiences


Discover best practices, case studies, and potential challenges associated with adopting and adapting to CX technologies.

Solution providers with expertise in CX technology offer insights on implementation and share trends and data to help businesses navigate the ever-evolving landscape of CX and make informed decisions to drive exceptional customer experiences.

  • Artificial Intelligence (AI) and Machine Learning in CX
  • Customer Segmentation and Targeting
  • Employee Experience (EX) and its impact on CX
  • Social Media Listening and Online Reputation Management
  • Customer Retention and Loyalty Programs
  • CX Technology and Tools: CRM, CX platforms, chatbots, etc.
  • Service Design and Innovation in CX
  • Personalised Marketing and Customer Engagement
  • Trends and insights from CX research and consultancy
  • Data-driven strategies for improving customer experiences