Register to Attend First Name Last Name Email Address Country Company Name Job Title Country Code Phone Number What industry do you work in? Aerospace & Defense Agriculture Automotive Chemicals & Pharmaceuticals Construction Education Financial Services (banks, insurance companies, or investment firms) Hospitals & Healthcare Government Medical Devices Logistics Professional Services Real Estate Retail & Consumer Products Internet & Technology Telecommunications Travel and Hospitality Utilities & Energy Other What are your content category interests? Artificial Intelligence and Machine Learning Business Advisory & Consulting Contact Centres CRM / CSM / CMS software Customer Data Analytics and Insights Customer Feedback & Surveys Customer Journey CX Management platform Data Protection & Management Digital Marketing Field Service Management Finance & Investment IT / ICT Legal & Insurance Loyalty & Rewards Personalistion & Recommendation Engines Policy & Regulation Service Level Monitoring Social Media Monitoring & Engagement Universities / Colleges UX / UI Design VoE / VoC Analytics & Solutions Workflow Automation and Optimisation Other None of the above What are your Goals & Interests? Build brand loyalty among customers by developing reward programs and initiatives Emphasise the value of customer feedback in shaping products and services Emphasize the importance of data in understanding customer behavior Enhance employee customer service skills and foster a customer-centric culture Ethical Customer Engagement Explore the integration of e-commerce and traditional customer service Exploring the utilisation of AI, Chatbots and automation Identify pain points in customer journeys for effective resolution Implement strategies to improve overall customer satisfaction Omnichannel Experiences Provide insights into leveraging data for personalised customer experiences Sustainability in Customer Service How many people work in your organisation approximately? What is your approximate annual Company Revenue? Are you intrested in these CX Africa Week events? CX Africa Week - Accra, Ghana CX Africa Week - London, United Kingdom CX Trainings Submit