Africa’s CX and Retail market is expected to hit USD$49.8million and USD$297.8 billion by 2027. Fuelled by data and technology, this accelerated growth brings with it a multitude of challenges in the form of data overload and siloed information, diverse customer expectations and digital divide, as well as striking the delicate balance of maintaining an empathic, human touch in today’s digital society. CX leaders in Africa are now tasked to do more with less, to deliver exception value with smaller budgets, and to explore creative solutions in delivering excellence in experiences in the way their customers want.

Join us at the CX Africa  Week 2024 as we bring together the movers and shakers of the Customer Experience and Marketing space committed to delivering excellent experience across enterprises. Don’t miss these segments at the CX Africa Week!