Africa's #1 Customer Experience & Retail Leaders' Conference
NEW DATE: 26 - 27 June 2025, Lagos, Nigeria
The leading platform bringing the region’s CX leaders together to deliver a bigger CX impact by championing customer intelligence, fostering customer loyalty and optimising CX strategies to do more with less.
Thank you for attending CX & Retail Week 2023
See you in 2025!
Where digital leaders, eCommerce heads, CX experts, business leaders, developers and architects explore the digital tools and innovation changing the face of modern commerce.
Changing regulations in response to evolving global situations have immense effect on customers’ buying patterns, journeys, demands and needs. Customers now embrace choice, and they want to minimise their effort. For the customer, it is about having personalised experiences that matter. For the business, it is about maximising the value from each customer. Coupled against The Great Resignation and The Great Reshuffle of manpower, what does this mean for your CX strategies and teams? The 6th CX Africa Week remains Africa’s leading platform bringing the region’s CX leaders together to debate new, innovative and transformative strategies for both customers and businesses alike.
Why CX Week Africa essential for your business
Customer Experience Africa 2025 will bring you immersive experiences that provide invaluable insights and actionable advice to drive better business results. We’re excited to offer you:
- 10+ sessions aligned to your strategic priorities.
- Numerous session formats to meet your learning style including analyst presentations, panel discussions, fireside chats, and more.
- Opportunities to help you find the right solution provider for your CX, marketing, and digital needs.
- Networking opportunities to help you expand your community, meet with Forrester analysts, and connect with peers facing similar challenges.
Join the Conversation on Customer Experience
Generative AI in CX
Redefining Traditional Spaces & Phygital Experiences
Bringing Hyper-Personalisation to Reality
Re-Defining Customer-Centricity
Customer Journey (Re)-Mapping
Celebrating Industry Gold Standards in Customer Experience
The Power of Real-Time CX
What is happening at CX Africa Week 2025?
The leading platform bringing the region’s CX & Retail leaders together to deliver a bigger CX impact by championing customer intelligence, fostering customer loyalty and optimising CX strategies to do more with less. Book your tickets early before our seats run out! We already have over 100 companies joining us this year! Don’t miss your chance to rub shoulders and network with these elites, decision makers and leaders from across industries looking to make a difference in their customer experience strategies!
Africa's #1 CX & Retail Conference in Numbers
Industry Leaders Who Attended
Prof isa ali ibrahim
Tobi Adeniyi
Dr. Olasupo Olusi
Otunba Niyi Adebayo
News & Insights
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Market Insights
Market Insights
