Where digital leaders, CX strategists, eCommerce heads, innovation leads, and architects of modern commerce converge to explore the technologies, insights, and strategies shaping the future of customer experience in Africa. In a world defined by economic uncertainty, evolving regulation, AI disruption, and heightened customer expectations, businesses face a critical question: How do you design experiences that matter—at scale and in real time?

Customers now demand more than convenience. They want intelligent, personalized, and emotionally resonant experiences—delivered with minimal effort. For businesses, it’s no longer just about retention—it’s about unlocking value from every interaction through the smart use of data, AI, and human empathy.

Set against the backdrop of workforce transformation and shifting digital behaviors, CX Africa Week 2025 returns as the continent’s premier platform for customer-centric innovation. From predictive insights to omnichannel intelligence, this is where Africa’s top CX and digital minds come together to challenge assumptions, rethink strategy, and transform how brands serve the modern customer.

Join us in Lagos for the 5th edition as we redefine what it means to lead in the Experience Economy.